Tap and go

Contactless now available
on all our buses.

 

My Payments If you've already used contactless on our buses click below to see your recent payments.

No need to ever raid your penny jar again

We now accept contactless payment on all our buses, just get on, tap your contactless card or smart phone on the reader and away you go. Contactless, the change you've been looking for.

Daily charges:

1 adult trip £2.40
2 adult trips or more never pay more than the cost of an Adult Daysaver

£4.60 if you travelled before 9.30am Mon-Fri
£4.00 if you travelled after 9.30am or anytime Sat/Sun

What is contactless and how does it work on our buses?

It's as easy as 1, 2, 3.

1. Place your card on the red dot on the card machine at the front of the bus.

2. Wait for the positive beep and green screen.

3. No ticket will be issued, just take a seat.

If you have a contactless card or device (Apple Pay, Apple watch or Android Pay), you can now use these to pay for your travel on our buses.

Simply place your card or device on the red dot on the reader at the start of your journey. Wait briefly for a positive beep and a green screen and take a seat – it’s as easy as that. You will need to use the same card or device for every tap you make each day - this is how we work out what to charge you.

When you get off the bus do not touch your card or device on the reader again or you may be charged for another bus journey.

Contactless is only available for individual travel. If you're travelling with other people, each person must have their own contactless card. You can't share the same contactless card to pay for travel.

If you wish to use your contactless card for yourself, but also want to pay for another person, you can still buy their ticket using cash, our mTicket app or Swift Pay As You Go. 

How much will I pay and do I get a ticket?

Your first single contactless payment on any National Express West Midlands service will cost £2.40. Your second single contactless payment will then vary depending on the journey you make. To put things simply, if you travel before 9.30 Monday to Friday, the most you will pay for all of your travel that day is £4.60! If you ony travel after 9.30 Monday to Friday, or any time on a Saturday, Sunday or Bank Holiday, the most you will pay for your travel in one day is £4.00.

But you just need to do the travelling and we'll do the maths. And we'll make sure we charge you the cheapest price you can pay for the journeys you've made. It's that simple!

If you are using Apple Pay or Android Pay on a mobile, the screen on your device will say that each trip is costing £2.40. Only your first trip will actually cost £2.40 and our clever systems ensure that you never pay more than the cost of a daysaver in total for the day.

Much like travelling in London, to keep things as simple & quick as possible you WILL NOT receive a paper ticket or receipt for your contactless payment.

How can I see my payments or journeys made?

You can view your journeys and payments made during the previous four months by entering your payment card details below. If you think you have been overcharged, you will be able to check exactly what we charged you for each journey, and then compare this to what appears on your bank statement. Please be aware that the date your payment appears on your bank statement will not be the same as the date you traveled, it will usually be a few days later. 

Please note that your card details are captured for verification purposes only and not for a payment.

Why do I see payments taken for every journey?

When checking your bank statement for your contactless bus journeys, it may be helpful to be aware of the following information.

Contactless payments are not debited from your account until at least one working day after you travel with us. We request the funds for any journeys made using contactless cards or devices in the early hours of the following morning, which means that the debited payment may not show immediately in your account, it can take a couple of working days so just bear with us.

Some banks - but not all - will update your account soon after you tap your contactless card or device but before the funds are actually removed from your account, this is so that you can see any pending payments waiting to leave your account. These are known as pre-authorised transactions - just think of it as the bank putting this money aside so it can be debited once we have requested the funds.

On some occasions multiple payments may be debited from your account on the same day; most customers who travel on Friday, Saturday or Sunday will experience this as banks can’t process payments over the weekend, therefore the fares for those days will leave your account the following week. The easiest way to check that we haven't overcharged you, is to make sure the number of transactions matches the number of days you travelled with us.

If you’re concerned that we’ve charged you for more journeys than you’ve taken, look at How can I see my payments or journeys made?, where you will see what we have charged you for every journey you’ve made.

Which contactless cards are accepted?

If your card was issued in the UK on Visa or MasterCard and displays the contactless payment symbol, you should be able to travel on our services using contactless.

Some UK card providers don't or haven’t yet issued contactless payment cards. You can't use your payment card to travel on our services if it does not display the contactless symbol or your card issuer has not advised you that it can be used for contactless payments.

If you're not sure if your card is contactless, check with your card issuer.

You can't use contactless payment cards on our buses issued on other platforms, such as American Express, Diners Club, JCB or Union Pay.

Pre-paid cards

If you have a pre-paid card, it may be accepted for travel on our services if you have enough credit on it before boarding. Contact your card issuer for more information.

Joint accounts

If you have a joint account and both cards have a unique 16 digit card number you can both use your own contactless payment cards to travel at the same time; each card will be charged separately. If you have a joint account and both cards have the same number and expiry date, only one card can be used for travel.

Non-UK contactless cards

Nearly all MasterCard and Maestro contactless payment cards issued outside the UK are accepted. Please be aware that overseas transaction fees or charges may apply for travel made with a card issued outside the UK - please check with your card issuer. Generally, this is only one charge per day.Some cards issued in the USA, Canada and the Netherlands are not accepted. If your card is rejected on our services, please contact your card issuer.Some Visa and V PAY contactless payment cards issued from countries outside the UK are not accepted.American Express contactless payment cards are not accepted.

Why has my card not worked on the bus?

If you see a red screen and hear a negative beep, your card has not been accepted for travel and you will need to find another way to pay for your journey. Our driver will not know why your card or device has not been accepted as there are many reasons for this:

  • The card has expired.
  • The card is not contactless (look for the logo)
  • The card is the wrong type.
  • Your card has been flagged up as not having had a chip and PIN transaction for a certain period.
  • Your card hasn’t been approved by your bank for the transaction. This could happen on the first or second usage on the bus.
  • If you've got a contactless card but haven't used it yet, you might need to make a chip and PIN payment elsewhere before you can use it for contactless payments on the bus.
  •  If you touch your purse or wallet containing more than one contactless payment card (including a Swift card) on a reader you could be affected by cards clashing. This is when the reader doesn’t know which card to take the payment from.
  • Your mobile device has not been set up correctly to use Apple Pay or Android Pay or you are not using the Apps to support the payment properly.

If your card has been denied for travel and a balance is outstanding, please complete your details below in order to re-enable your card or device.

Can I pay for other passengers using one contactless card?

No, you can only use one contactless card or device per tap, per journey, per customer.

Should you wish to pay for another passenger using contactless, you must use a different contactless card or device for each individual journey, and they will need to use that card or device for all journeys they make for the rest of that day. 

Can I pay for my childs' travel using my contactless card/device?

If you are using the same contactless card to pay for your travel then no, each person must have their own contactless card or device to pay for every journey made, which will be charged at the adult price. If you want to pay for your child's travel as well as your own, it may be cheaper to purchase a Group Daysaver via our mTicket app which offers you unlimited travel for the whole day for up to two adults and four children for £7. The onboard price for this ticket is £8. 

Can I pay for short hop journeys using contactless?

No, a contactless tap is a set fare of £2.40 for a single journey (if you haven't already reached the daily cap of £4.60), regardless of how long your single journey is. 

If I am travelling as part of a group, can I pay for everyone's ticket using my contactless card/device?

No, you can only pay for your own individual travel when using your contactless card or device.

You can pay for group travel by cash or PAYG, or by purchasing a Group Daysaver via our mTicket app, which offers you unlimited travel for up to 5 adults or alternatively, 2 adults and 4 children for the whole day for £7. The onboard price for this ticket is £8. 

Other FAQs

How will a bus inspector know that I have paid?

When our inspectors do a ticket check they will ask you for the last 4 digits of your card number or your device card number which will be checked against a list printed from the bus you are on.

If you use Apple Pay: To find the last 4 digits of the Apple Pay device, you will need to go into the 'Wallet and Apple Pay' from 'Settings', select the card then click on 'Info' and it will display the Device Account Number.

If you use Android Pay: To find the last 4 digits are of the Android Pay device, you will need to go into the Android Pay app and select the card and it will display the Virtual Account Number.

If unforeseen circumstances means I need to change bus mid-journey, do I tap again?

If you have to change buses during a journey due to a vehicle breaking down or no driver being available at a staff changeover point, please do not touch in on the replacement bus. Should an inspector board, they will be made aware that the vehicle has been replaced.

How do I unblock my card?

If your card has been blocked when using one of our buses please visit the 'Why has my card not worked on the bus?' section above. You will need to settle any unpaid fares before your card is unblocked. If you are unable to unblock your card, please contact our team on 0121 254 6322.

Is contactless available on every route?

Yes, contactless is available on all buses across our network.

If you have any other questions

Please contact our team on 0121 254 6322 or via Twitter.

To get more information about contactless payment cards, go to the UK Cards Association website.

Click here for terms and conditions.