This form is exclusively for reporting issues and problems directly relating to the performance or useability of this website, and as such will be dealt with by the web-team rather than customer services.

If you have a query about a travelcard ordered online or by Direct Debit or have encountered a problem when trying to purchase a travelcard online please email our sales team directly at buspass@nationalexpress.com 

Please report any loss or theft of your ticket or photocard ID card to the Direct Debit Team on 0121 254 6363 , replacements are provided for a fee of £6.00 for each section. 

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